100% Recycled
Our compost is made using garden waste collected from householders and recycled.
These terms may have changed since you last reviewed them
Any changes will be identified in a footnote at the end of these terms.
Where to find information about us and our products
You can find everything you need to know about us, Yorwaste Limited, trading as Yorganics, and our products on our website, or from our sales staff before you order. We also confirm the key information to you in writing after you order by email, or in your online account (where applicable).
When you buy from us you are agreeing that:
We only accept orders when we’ve checked them
We contact you to confirm we’ve received your order and we accept it when we dispatch or supply the product to you.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside our delivery areas, as stated on our website, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when we accept your order
However, for some products we may take payment at regular intervals, as will be explained to you during the order process. As your product is goods, you will own it once we have received payment in full.
We charge interest on late payments
If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 5% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We’re not responsible for delays outside our control
If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team by phoning 0845 300 8889 to end the contract and receive a refund for any products you have paid for in advance, but not yet received.
Products can vary slightly from their pictures
A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
We charge you if you don’t give us information we need
We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property for delivery, or if we ask you to confirm you will be available to collect the goods on delivery. For example, we might need to re-deliver on another vehicle or with extra manpower, these additional costs will be passed onto you.
If you bought online or over the telephone, you have a legal right to change your mind
Your legal right to change your mind. For most of our products bought online, or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
Your legal rights
When you can’t change your mind. You can’t change your mind about an order for:
The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after:
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: 0845 300 8889 or by Email to Customersupport@yorganics.co.uk or post notice to us at Yorganics, Mount View, Standard Way, Northallerton, North Yorkshire, DL6 2YD.
You have to return the product at your own cost. As your product are goods, you have to return them to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can:
We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable for immediate re-sale, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the product-branded packaging is damaged or any content is missing. In some cases, because of the way you have treated the product, no refund may be due. If you are unsure, our Customer Service Team: 0845 300 8889 or Customersupport@yorganics.co.uk can advise you on whether we’re likely to reduce your refund.
When and how we refund you. If your product for goods that haven’t yet been delivered, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
You can end an on-going contract (find out how)
We tell you when and how you can end an on-going contract with us (for example, for a subscription for our goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: 0845 300 8889 or Customersupport@yorganics.co.uk.
You have rights if there is something wrong with your product
You should inspect the goods on delivery to ensure they reflect the terms of your order. If you think there is something wrong with your product, you must either bring it into one of our depots or contact our Customer Service Team: 0845 300 8889 or Customersupport@yorganics.co.uk. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
Summary of your key legal rights
As your product are goods, for example, bags of compost, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
We can change products and these terms
Changes we can always make. We can always change a product:
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: 0845 300 8889 to end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance, but not received:
For example, changes to the price of goods, changes to packaging size and weight, changes to the manufacture of the goods.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend supply, or tell you we’re going to suspend supply, for more than 14 days you can contact our customer support team 0845 300 8889 to end the contract and we’ll refund any sums you’ve paid in advance for products you won’t receive.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
We don’t compensate you for all losses caused by us or our products
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
We use your personal data as set out in our Privacy Policy
How we use any personal data you give us is set out in our Privacy Policy displayed on our website.
You have several options for resolving disputes with us
Our complaints policy. Our Customer Service Team: 0845 300 8889 or Customersupport@yorganics.co.uk will do their best to resolve any problems you have with us or our products as per our Complaints policy
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Our Customer Services Team (0845 300 8889) can provide details of an ADR service if this is needed. If you’re not satisfied with the outcome you can still go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract. If you’re unhappy with the transfer you can contact our Customer Service Team: 0845 300 8889 to end the contract within 7 days of us telling you about it and we will refund you any payments you’ve made in advance for products not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree if the person you wish to transfer to has an unsatisfactory credit record or lives outside of our delivery area.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.