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Complaints Policy

100% Recycled
Our compost is made using garden waste collected from householders and recycled.
Peat-Free
The lack of peat in our compost protects our precious peatlands and helps heal climate harm.
Circular
Household garden waste is collected and processed before being repurposed for household gardens once again.
Organic Process
The process used to make our compost is organic and therefore kinder to the environment and local ecosystems.
Locally Sourced
All our garden waste is sourced in Yorkshire, which helps reduce vehicle carbon emissions from our production cycle.

We all make mistakes and Yorganics are honest and candid when a mistake has been made. Concerns are dealt with sympathetically and efficiently.

Yorganics are committed to providing quality products and excellent client care at all times. We value feedback and it is essential to help us improve the services we provide. We welcome all comments from you to ensure we continuously improve our service delivery.

  1. Complaints/Concerns Procedure

If you are dissatisfied with our products please put your concern in writing and send to [complaints email address]

Please set out as clearly as you can the nature of your concern and how it has arisen. Please ensure your letter quotes as much detail about the issue as possible.

  • How your concern will be handled

We aim to resolve all areas of dissatisfaction quickly and smoothly. You will receive an acknowledgement within 5 working days of receipt of your concern.

We will also:

  • Record your complaint
  • Ask you to confirm or explain any details which may be unclear or require further clarity
  • Advise you of the name of the person who will be dealing with your concern and
  • Notify you of what will happen next
  • Our Investigation

STAGE 1

1(i) within 15 working days of receiving your concern (or the further details requested), we review the complaint and undertake the necessary investigations in order to address the issues that you raise.

1(ii) within 20 working days of receiving your concern (or the further details requested), Yorganics will write to you with our views and how we aim to resolve your concerns.

STAGE 2

2 If you are still not satisfied, you can write to us and ask for the initial outcome to be escalated. You will need to write to us within 5 working days of receipt of outcome of Stage 1.

2(i). We will arrange for a Director, who has not been directly involved in the matter, or the Managing Director, if your concern is about a Director to undertake a further review of your concerns. We will do this within 5 working days.

 2(ii) The Director/Managing Director will write to you with our final views and how we aim to resolve your concerns within 5 working days of completing the required review as in 2(i) above.

If you are still not satisfied with the outcome you can contact Trading standards https://www.gov.uk/find-local-trading-standards-office]